Store Policies/FAQ

Q. What is your refund/exchange policy?

A. ALL SALES ARE FINAL. THERE ARE NO RETURNS OR REFUNDS ON ANY PRIVATE LABEL/CUSTOMIZED PRODUCTS. We do not accept exchanges. We will ONLY ship replacements if you received the incorrect item and you would prefer a replacement instead of a refund for the missing merchandise from your order.

 

Q. How can I track my order?
A.The most reliable way to track your package is with the provided tracking number on the USPS website. The tracking number email is automated, therefore, you may receive the tracking number before the package has left our facility. Once the package has left our facility and it has been scanned in by USPS, the tracking information will update.Third-party apps like Shop may also indicate that your package has shipped or has been partially delivered, but the most reliable tracking is with the tracking number on the USPS website.

 

 Q. My order says it is in transit. Where is it?

A. Once your packaged has been shipped out, it is no longer in our possession. Please direct tracking questions to USPS who is in possession of your package. We see the same tracking information that our customers see. We do not work with USPS.

 

Q. Do I need a business license to shop with you guys?

 We sell our products at wholesale pricing to everyone. However, all orders will be processed with state-mandated sales tax.

 

Q. I received my order and my items are damaged what do I do?

A. Unfortunately we are unable to control the handling of your package once it is handed over to the shipping carrier. Please contact us and we will do our best to try to rectify the issue but if it is determined the issue was caused after the item was given to the postal service, you have to file a claim with them. 

 Q. My order says it’s being returned back to you..what does that mean/what do I do?

A. In the event that your package is returned to us by USPS or otherwise not received as the result of an incorrect address, missing unit/apartment number, failure to reschedule a delivery, unclaimed package, or unregistered tenant, please send us an email with your order number as soon as possible. If a reshipment is requested, you will be provided with an invoice via email to cover the cost of the new shipping label. If a refund is preferred, a refund will be issued for the total cost of goods and tax.

 

Q. My tracking says that my order was delivered, but I did not receive it. What should I do?

A. We are not responsible for packages once they leave our facility. For any claims or issues with the delivery of your package, please contact the shipping carrier option you choose at checkout (USPS, UPS, FEDEX or DHL) or visit their website to file a claim.

 

Q. Do you offer samples?

A. Yes. If a item is available for sample, it will be listed under the item in the product quantity options. After you receive it, you can purchase wholesale if you are satisfied!

 

Q. When do you restock products?

A. It Depends on the item, all updates are posted on our business instagram, @herbosscosmetics

 

Q. What is your order processing times? 

A. 5-10 BUSINESS DAYS!  This excludes weekends and major holidays! Please be patient on receiving your order as we receive many orders daily and are working through them all as quickly as possible.

 

Q. What if I had an allergic reaction to your product?

A. We advise you read the ingredients carefully. Some people can have coconut, avocado, etc allergies. We recommend discontinue use immediately in the event that you do have an allergic reaction.

 

Q. How can I contact you?

A. Email us at support@shopherboss.com or send us a DM on instagram @Herbosscosmetics

*Please allow up to 48 hours for an email response!*

 

Q. Who do you ship with?

A. UPS/USPS/FEDEX/DHL/1POSTAL and more. We ship all over the world.

 

Q. Why is the shipping cost high?

A. The website rates for items are the USPS rates. We don’t create the shipping rates, they do based on the weight.

  

Q. Do you ship outside of the US?

A. Yes we ship everywhere and have successfully shipped to over 30 countries!

   

Q. I ordered lashes and some are not the same why is that ? 

A. All our lashes are handmade daily. They will not look 100% identical.